👤 Your Account: What’s Changing

✅ Multi-Factor Authentication (MFA)

We’re upgrading how you log in to make your account more secure.

What’s new:

• Text message codes will no longer be used.
• You’ll now use the Microsoft Authenticator app on your phone.
• The app will show where the login request is coming from and ask you to enter a PIN to confirm it’s really you.

This helps protect against fake login attempts (MFA fatigue).

🌍 Geographic Sign-In Alerts

Traveling internationally? Let us know ahead of time.

What to do:

• Notify the Eclipse Service Desk at least 1 week before international travel by emailing us at servicedesk@eclipse-networks.com
• Please include dates and location of your travel ***IMPORTANT***
• If you don’t, your account might get locked for suspicious activity outside the U.S.

⏱ Session Management

This affects how long you stay signed in.

What to expect:

• If you use the Outlook app, you’ll only need to sign in again every 30 days.

🕵️ Advanced Login Monitoring

We’ll be watching for unusual activity to protect your account.

Examples that may trigger a support ticket:

• Logging in from two different places within 15 minutes
• Too many failed login attempts
• Not signing in for 45+ days
• Signing into multiple devices right after a password change

⏳ Tip: Wait 15 minutes before signing in on a second device after changing your password.

✅ For more help, check out the Comprehensive Guide for Microsoft 365\SaaS Alerts and Microsoft Authenticator MFA User Guides or contact the Service Desk.

📧 Email Security: What’s Changing

✉️ Email Filtering & Protection

We’ve added new protections to help stop dangerous or suspicious emails before they reach you.

What’s included:

• Protection against phishing, malware, and unsafe links/attachments
• Suspicious emails are quarantined (you’ll get a notice if this happens)
• External forwarding is now blocked for added security
• Emails with sensitive info will alert you, but still be delivered

🌐 Dark Web & Cyber Awareness

🔎Dark Web Monitoring

• We continuously monitor the dark web for any leaked company info (like passwords or email addresses).
• If your info is found: A Service Desk ticket will be created for follow-up.

🎓 Cybersecurity Awareness Training

• You’ll get monthly training via email (sent within the first 2 weeks of each month)
• Expect simulated phishing emails to test awareness

If you click or report them, it’s tracked to help improve training.

💻 Your Computer: What’s Changing

🛑 Application Control

• If you try to install something not on the approved list, you’ll see a pop-up, and our Service Desk will be notified via ticket.
• If you need something quickly, just call the Service Desk for help.

✅ Eclipse Networks manages the list of approved applications.

🔑 1Password Deployment

To help you securely manage your passwords, we’re rolling out 1Password — a trusted password manager for storing and protecting your login information.

What to expect:

• You’ll receive an email with instructions to activate your 1Password account.
• Your POC will help manage the rollout and assist if you need support.
• 1Password will be automatically installed for licensed users.
• In Microsoft Edge, the browser extension will activate on its own.
• Chrome users must install the extension manually via the Chrome Web Store.

✅ For more help, check out the 1Password User Guide or contact the Service Desk.

📌 Have Additional Questions?

📞 Call: 770-399-9099 x1
📧 Email: servicedesk@eclipse-networks.com